Josie was referred into Wirral Ways by Social Services and later supported by Recovery Works following a referral from her Recovery Coordinator. When Josie first engaged with the service, she had been unemployed since 2020 and described feeling overwhelmed and unable to manage everyday life.
At the time of referral, Josie was facing several interconnected challenges, including long-term alcohol use, anxiety and depression, social isolation and loneliness, poor physical health, and strained family relationships which had impacted her childcare responsibilities. Although she wanted to move forward, Josie felt she needed the right support to rebuild confidence and stability before considering employment.
Josie was referred to Recovery Works for support, advice, and guidance around training, personal development, and future opportunities. She was keen to explore training courses and voluntary work as a way to reconnect with others, rebuild her confidence, and begin planning for the future.
Through regular one-to-one sessions, Recovery Works became an important part of Josie’s recovery journey. Early support focused on personal development and empowerment, helping Josie to recognise her strengths, build confidence, and improve self-esteem through achievable goals, learning new skills, and celebrating progress along the way.
Josie was supported to explore a range of volunteering opportunities and received help with applications, interview preparation, and identifying transferable skills. Alongside this, she accessed Recovery Works training provision at Nightingales, attending weekly sessions and engaging in additional accredited learning opportunities.
Support also included conversations around wellbeing, social prescribing, and community groups, with referrals made to reduce isolation and improve overall wellbeing. Josie was also referred to the DWP Peer Mentor Programme, allowing her to receive one-to-one mentoring from someone with lived experience. This gave her space to build confidence and move closer to employment without the pressure of sanctions or frequent mandatory appointments.
As a result of this joined-up support, Josie experienced noticeable improvements in both her physical and mental health. Establishing a routine, attending training, and focusing on personal development helped to increase motivation and stability. Josie also developed practical life skills, such as planning and organising her time using a calendar to manage appointments and commitments.
Josie achieved Level 2 qualifications in Adult Social Care and Adverse Childhood Experiences and has since registered for further Level 2 courses. She was also successful in securing a volunteering role after interview and is enjoying returning to a regular routine, gaining experience, and continuing to build confidence.
By engaging in peer support groups, volunteering, and community-based training, Josie has rebuilt social connections, developed friendships, and regained a sense of belonging. She remains abstinent, reports improved wellbeing and motivation, and now has regular access to her children. With new qualifications, experience, and confidence, Josie is now beginning to consider paid employment as a realistic next step.
Last Updated on 6 February 2026