Boundaries & Confidentiality Training (REFRESHER)

Why Have a Code of Conduct?: Explains what the Code of Conduct is for and why each part of it matters. What's in Our Code of Conduct: A full summary of what the code actually covers, from gifts and money to confidentiality and political activity. Relationships with People We Support: The rules around relationships with service users, plus five "would it be okay if...?" scenarios that are never acceptable. Module 2 Quiz: Six questions checking understanding of the Code of Conduct and why it exists.

Definition and Why Boundaries Matter: Defines professional boundaries and lists the reasons maintaining them protects everyone involved. What's Okay? Card Sort: An interactive activity sorting 30 real situations into Always/Sometimes/Never okay. Module 3 Quiz: Six questions checking understanding of what boundaries are and why they matter.

Different Relationships to Consider: How boundaries differ across relationships with service users, colleagues, managers and partner agencies. How to Manage Yourself: Covers pro-social modelling, professional conduct day to day, and what to do if you think you've made a mistake. What Happens If You Know Someone?: The process for declaring and managing a pre-existing relationship with someone who uses our services. Module 4 Quiz: Six questions checking understanding of how to manage boundaries in practice.

What Is Power Imbalance?: Defines power imbalance and contrasts what balanced and unbalanced relationships look like. Conditioning, the Six Steps: An interactive breakdown of how conditioning happens, step by step, so it's easier to recognise. Avoiding Being Exploited: Practical ways to protect yourself from conditioning or exploitation, plus tools for managing your own boundaries. Looking After Yourself, The Zone of Fabulousness: A video and summary on burnout, vicarious trauma and sustainable self-care in this kind of work. Module 5 Quiz: Six questions checking understanding of power, conditioning and self-care.

The Confidentiality Form and Why It Matters: What the Consent, Contact & Confidentiality form covers, and why confidentiality matters so much to the people we support. What Counts as a Breach, and the Impact: Defines a confidentiality breach and sets out the real consequences of one. When Confidentiality CAN Be Breached: The specific safeguarding circumstances where confidentiality can, and must, be broken. Case Study, Joey & Mel: A real-style case study exploring how a confidentiality breach happened and what it cost. Module 6 Quiz: Six questions checking understanding of confidentiality and when it applies.

What's Okay to Say? Difficult Questions: Eight tricky questions volunteers get asked, each with a suggested way to respond. Making a Personal Disclosure: What to think through before sharing your own experience with someone you support. Lived Experience, A Change in Peer Dynamics: How relationships can shift when someone you knew before volunteering becomes someone you support. Module 7 Quiz: Six questions checking understanding of disclosure, difficult questions and lived experience.

Social Media, What's Not Under Your Control: The core social media rules, and why nothing posted online stays fully private. To Friend or Not to Friend: Four friend-request scenarios to think through, each with a suggested answer. Social Media, Top Tips and Pre-existing Relationships: Practical privacy tips and how to handle pre-existing relationships on social media. Module 8 Quiz: Six questions checking understanding of safe social media use.

Case Study, Sarnjit: A case study on an unexpected confrontation with someone you have a pre-existing relationship with, and how to handle it. Case Study, Sam, and a True Story: A case study on physical contact with service users, plus a real account of why the rule exists. What Would You Do?: Five scenarios covering lateness, favours, socialising with a client, hugging, and offering a lift. Module 9 Quiz: Six questions checking understanding of the scenarios and case studies in this module.

What's Next: What happens after the course, a closing reflection task, and the certificate link.