Service User Involvement at Wirral Ways
Your voice matters
At Wirral Ways, the people who use our services are at the heart of everything we do. Your experiences, ideas and feedback help shape how our services run now, and how they grow in the future.
Service User Involvement is about more than giving feedback. It’s about partnership, shared learning, and making sure our services reflect what people actually need.
How it works
We have a dedicated Service User Involvement team made up of people with lived experience.
Service User Representatives bring the voices of people who use our services into local, regional and national conversations. They take part in management meetings, service development discussions and governance activity, so service user perspectives are heard clearly and consistently.
Our representatives are supported by Service User Involvement Leads and Coordinators, who make sure feedback reaches the right people and, most importantly, leads to real change.
Many people tell us that getting involved feels empowering, builds confidence, and plays a positive part in their own recovery.
Ways to get involved
There are several ways to have your say at Wirral Ways. Get involved as little or as much as feels right for you.
Share your feedback
Your feedback helps us improve. Whether it’s a suggestion, a concern, or an idea for something new, we want to hear it.
You can share feedback by:
- Talking to your worker
- Speaking with a Service User Representative
- Contacting your Service Manager
Every piece of feedback is valued and helps shape how we work.
Complete the PULSE Survey
The PULSE Survey is one of our key ways of gathering feedback from people who use our services.
It’s quick, confidential, and gives you a chance to tell us honestly about your experience, what’s going well, and what could be better. We use the results to spot themes, improve services, and track change over time.
When you complete the PULSE Survey, you’re directly shaping how Wirral Ways develops.
Join a Service User Forum
Our Service User Forums are regular, welcoming spaces where people can come together to share views, raise issues, and hear about upcoming projects and changes.
Forums give you the chance to:
- Talk openly about your experiences
- Help shape future services and activities
- Hear how feedback is being used
- Connect with others who use our services
Everyone’s voice is welcome, and you can attend as often as you like.
Be part of the Lived Experience Network (LEN)
The Lived Experience Network (LEN) connects people with lived experience across Wirral and beyond.
It’s a good way to get involved at a wider level, supporting campaigns, sharing insight, and influencing change across systems and services. The LEN operates independently from Wirral Ways and is facilitated by Wirral Mind.
Getting involved with the LEN can help amplify your voice and create change beyond one service or organisation.
Last Updated on 16 September 2026