Service User Involvement at Wirral Ways
Your voice matters
At Wirral Ways, the people who use our services are at the heart of everything we do.
Your experiences, ideas and feedback help shape how our services run now and how they grow in the future.
Service User Involvement is about more than giving feedback. It’s about partnership, shared learning, and making sure our services reflect what people really need.
How Service User Involvement works
We have a dedicated Service User Involvement team made up of people with lived experience.
Service User Representatives bring the voices of people who use our services into local, regional and national conversations. They take part in management meetings, service development discussions and governance activity to make sure service user perspectives are heard clearly and consistently.
Our representatives are supported by Service User Involvement Leads and Coordinators, who help make sure feedback is shared with the right people and, most importantly, that it leads to meaningful change.
Many people involved tell us that Service User Involvement feels empowering, builds confidence, and plays a positive role in their own recovery journey
Ways you can get involved
There are lots of ways to have your say at Wirral Ways. You can get involved as little or as much as feels right for you.
Share your feedback
Your feedback helps us improve. Whether it’s a suggestion, a concern, or an idea for something new, we want to hear from you.
You can share feedback by:
Talking to your worker
Speaking with a Service User Representative
Contacting your Service Manager
Every piece of feedback is valued and helps shape how we work.
Ways you can get involved
Complete the PULSE Survey
The PULSE Survey is one of our key ways of gathering feedback from people who use our services.
It’s quick, confidential, and gives you a chance to tell us honestly about your experience, what’s going well, and what could be better. We use the results to identify themes, improve services, and track changes over time.
When you complete the PULSE Survey, you are directly influencing how Wirral Ways develops.
Join a Service User Forum
Our Service User Forums are regular, welcoming spaces where people can come together to share views, raise issues, and hear about upcoming projects and changes.
Forums give you the opportunity to:
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Talk openly about your experiences
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Help shape future services and activities
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Hear how feedback is being used
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Connect with others who use our services
Everyone’s voice is welcome, and you can attend as often as you like.
Be part of the Lived Experience Network (LEN)
The Lived Experience Network (LEN) connects people with lived experience across Wirral and beyond.
It’s a great way to get involved at a wider level, supporting campaigns, sharing insight, and influencing change across systems and services. The LEN operates independently from Wirral Ways and is facilitated by Wirral Mind.
Getting involved with the LEN can help amplify your voice and create change beyond one service or organisation.
Join our next Service User Forum!
Your space to be heard
Our Service User Forums are a friendly, supportive space where people who use Wirral Ways services can come together, share their views, and help shape what we do next.
Whether you have feedback, ideas, or just want to listen and learn more about what’s happening across the service, you are very welcome.
What to expect
A relaxed, non-judgemental environment
Open conversation about what’s working and what could be better
Updates on service developments and upcoming projects
A chance to influence real change at Wirral Ways
You do not need to prepare anything in advance and you can share as much or as little as you feel comfortable with.
Forum dates and locations
Tuesday 25 February
12pm to 2pm
Price Street Hub, Birkenhead
Tuesday 18 March
12pm to 2pm
Brighton Street Hub, Wallasey
If you use a Wirral Ways service and would like to attend, just turn up on the day or speak to your worker or a Service User Representative to find out more.
Your voice matters, and we would love to hear from you.
You said...we did!
You said…
“The staff are amazing – they really care.”
“I feel safe, supported, and never judged.”
“The gym, gardening, and drop-ins have changed my life.”
…we did!
Continued to celebrate and support our incredible team.
Kept our community groups thriving, with more activities and peer support opportunities.
Maintained a welcoming, inclusive environment where everyone is treated with respect.
You said…
“Reception wasn’t open and I missed a group.”
“I’ve had too many key worker changes.”
“Wallasey needs more support like Birkenhead.”
…we did!
Reviewed our reception cover and communication systems to ensure better consistency and updates.
Committed to improving continuity of care, aiming to reduce unnecessary key worker changes.
Began exploring ways to expand activities and support at Wallasey Hub, making services more accessible locally.
You said…
“Staff need more mental health training.”
“I’d love a local history group!”
“Female-led gym sessions make me feel safe.”
…we did!
Rolled out additional mental health awareness training alongside a wide range of additional learning and training for staff and volunteers.
Exploring what other local organisations offer and how we can connect and signpost to them.
Increased our female-only offer by introducing a women’s only netball group.
Last Updated on 26 January 2026