Have Your Say – Pulse Survey
Your voice matters.
We want to make sure the support we provide works for you, and the Pulse Survey is one of the best ways to do that.
It’s quick and anonymous, and it gives you the chance to share what’s working well and what could be better. Every response is read and helps shape the way services are run — not just here locally, but across the country too.
The Pulse Survey is the largest of its kind in the UK, and your feedback helps influence change, inform policy, and make sure people’s real experiences are heard at every level.
👉 Please take a few minutes to complete the survey below and help us improve together.
You said...we did!
You said…
“The staff are amazing – they really care.”
“I feel safe, supported, and never judged.”
“The gym, gardening, and drop-ins have changed my life.”
…we did!
Continued to celebrate and support our incredible team.
Kept our community groups thriving, with more activities and peer support opportunities.
Maintained a welcoming, inclusive environment where everyone is treated with respect.
You said…
“Reception wasn’t open and I missed a group.”
“I’ve had too many key worker changes.”
“Wallasey needs more support like Birkenhead.”
…we did!
Reviewed our reception cover and communication systems to ensure better consistency and updates.
Committed to improving continuity of care, aiming to reduce unnecessary key worker changes.
Began exploring ways to expand activities and support at Wallasey Hub, making services more accessible locally.
You said…
“Staff need more mental health training.”
“I’d love a local history group!”
“Female-led gym sessions make me feel safe.”
…we did!
Rolled out additional mental health awareness training alongside a wide range of additional learning and training for staff and volunteers.
Exploring what other local organisations offer and how we can connect and signpost to them.
Increased our female-only offer by introducing a women’s only netball group.
Last Updated on 26 January 2026