Bereavement Support

Losing someone close to you can be one of the most difficult experiences in life. Grief can affect how we feel emotionally, physically and mentally. It can also impact substance use, recovery and overall wellbeing.

At Wirral Ways, we understand that bereavement can affect anyone, not just the people who use our service. If you or someone you support has experienced a loss, there are local services across Wirral that can help.

Below is a guide to trusted bereavement support available locally.

Cruse Bereavement Support – Wirral

Cruse Bereavement Support (Wirral) offers free, confidential support for adults who have been bereaved. They provide:

  • One-to-one support

  • Bereavement support groups

  • Support delivered by trained volunteers

Cruse has a local office in Rock Ferry, making it accessible for people living on the Wirral.

Wirral contact details:
📞 0151 645 6604
📧 wirralarea@cruse.org.uk
🌐 https://www.cruse.org.uk

For immediate, free support, you can contact the national Cruse helpline on:
📞 0808 808 1677

Hospital Bereavement Services

If your loved one passed away in hospital, the Bereavement Services Office at Wirral University Teaching Hospital NHS Foundation Trust (Arrowe Park Hospital) can offer practical guidance.

They can help with:

  • Understanding what happens next

  • Medical certificates and documentation

  • Practical steps following a hospital death

📞 0151 604 7040
🌐 https://www.wuth.nhs.uk

Wirral InfoBank and Government Support

Wirral InfoBank provides a comprehensive directory of local services, including bereavement support.

🌐 https://www.wirralinfobank.co.uk

You can also access information about Tell Us Once, a government service that allows you to notify multiple government departments about a death in one go.

🌐 https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once

Age UK Wirral

Age UK Wirral provides a dedicated Bereavement Support Service for adults aged 18 and over.

Support includes:

  • Emotional support following a loss

  • Practical advice around benefits and pensions

  • Guidance with managing paperwork and next steps

This can be particularly helpful if you are feeling overwhelmed by practical responsibilities after someone dies.

📞 0151 482 3456
🌐 https://www.ageuk.org.uk/wirral

Wirral Counselling Association

Wirral Counselling Association offers professional bereavement counselling to help people process grief in a safe and supportive environment.

Support can help you:

  • Work through complex emotions

  • Explore how the loss is affecting your daily life

  • Receive longer-term therapeutic support

There may be costs involved, so please contact them directly for details.

📞 0151 666 2660
🌐 https://www.wirralcounselling.org.uk

Specialist Support

Some losses require specialist support.

  • 4Louis provides support and memory boxes for families experiencing baby or child loss.
    🌐 https://www.4louis.co.uk

  • NHS Chaplaincy teams offer spiritual and pastoral care, regardless of faith or belief. You can ask hospital staff for details or visit:
    🌐 https://www.wuth.nhs.uk

If You Use Wirral Ways

Bereavement can sometimes increase the risk of relapse or make recovery feel harder. If you are currently receiving support from Wirral Ways, please speak to your keyworker or a member of our team. We can:

  • Talk through how you are feeling

  • Adjust your support plan if needed

  • Help you connect with specialist bereavement services

You do not have to manage grief alone.

If you would like to speak to Wirral Ways, you can contact us directly via our main service number or speak to your usual worker.

Last Updated on 16 February 2026