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Posts by category
- Category: 123 Advice
- 3 Myths About Overdose | International Overdose Awareness Day
- 3 Reasons to Volunteer with Wirral Ways
- 3 Simple Ways to Reduce Stress While in Recovery
- 3 Common Festival Mistakes to Avoid | Harm Reduction Tips
- 3 Simple Ways to Reduce Your Drinking
- 3 Signs Alcohol Is Becoming a Problem
- 3 Signs You Might Need Help With Alcohol
- 3 Ways to Stay Safer While Sex Working
- Category: 7 Minute Briefings
- Category: Accessibility
- Category: Advice
- Staying Safe During Freshers Week: A Guide for Students Across Wirral, Chester and Liverpool
- Gambling support: you don’t have to hit crisis point to ask for help
- What’s in drugs? Helping you stay safe.
- August bank holiday prescription pick up changes and support information
- Staying Safe in the Heat
- Think Contraception Before 21 Days: What You Need to Know
- Drinking and drugs in later life: what changes after 50, and where to get help
- Pride Month: Why LGBTQ+ Inclusion in Drug and Alcohol Support Matters
- The World Cup, Gambling, Drink, Drugs and Domestic Abuse: What You Need to Know
- Online gambling is not the same as a bingo hall. Here’s why that matters.
- Staying safe in the heat
- Late May bank holiday prescription pick up changes and support information
- Changes to free prescriptions: what you need to know
- Mental Health Support on the Wirral: Taking Action This Mental Health Awareness Week
- Understanding Your Mood: Free Apps That Make It Simple
- May bank holiday prescription pick up changes and support information
- Upcoming FREE training from Wirral Ways
- Easter bank holiday prescription pick up changes and support information
- No Smoking Day 2026 | Nikki’s Story: One Day You Might Surprise Yourself
- Ramadan and Medication: What You Need to Know
- Drink and drug driving: what you need to know
- National HIV Testing Week 2026: I Test.
- How to spot illegal vaping products
- Support groups running over the festive period
- Drug Driving. The Risks Are Real
- Festive Events and Safer Night Out Tips
- Safer Use of Benzos, Prescribed or Not
- Looking After Your Mental Health Over the Holidays
- Naloxone Saves Lives
- Drug Market Changes Around the Holidays
- Alcohol Harm Reduction at Home
- How to Support Someone Who Is Struggling This Christmas
- Where to Get Help in Wirral Over Christmas
- Staying Safer Over the Festive Season
- World AIDS Day: Why Testing Matters and How We Can Help
- Take control of your drinking with the NHS Drink Free Days app
- Staying Safe During Freshers’ Week
- No Shame, Just Support: Women Come Together for Sexual Health Awareness Evening
- Service Spotlight: Health Huddle
- Alcohol or Drug Use and the Hidden Danger of Cuckooing: Know the Signs and Get Help
- Celebrating International Women’s Day: Meet Sarah McIntyre
- Drink Spiking: What You Need to Know
- How Do I Avoid Triggers?
- How Do I Handle Cravings?
- How Do I Tell Someone About My Drug or Alcohol Use?
- Naloxone: The Lifesaving Medication You Should Know About
- What to Do If Someone Overdoses
- What If I Relapse?
- Category: Affected Others Support
- Category: Aftercare Support
- Category: Alcohol
- Category: Alcohol Support
- Category: Awareness
- Category: Awareness Days
- Celebrating Our Volunteers This Volunteers’ Week
- International Women’s Day: 18 Months Supporting Women with Wirral Ways
- A year of impact at Wirral Ways. 2025 wrapped 💚
- Walking with Hope: Wirral Ways at the UK Recovery Walk 2025
- Wirral Ways at Wirral Pride 2025: Bringing Support, Safety, and Solidarity
- Celebrating the Heart of Wirral Ways: Our Incredible Volunteers
- Supporting Festival Safety at BBC Radio 1’s Big Weekend
- Category: Bank Holidays
- Category: Benzos
- Category: Buvidal
- Category: Case studies
- Recovery, Routine and a Way Forward: Josie’s Story
- Finding the Right Work at the Right Time: Toby’s Story
- Supporting Veterans on the Wirral: A Case Study from Jason and Peter
- Jenny Graduates: Celebrating Growth and Achievement at Wirral Ways
- Sue’s Story: “This Is Just the Beginning”
- Tara’s Story: “I Didn’t Go Through All That for Nothing”
- Rachel’s Story: From 28 Years in Addiction to Discovery Academy Graduate
- Off the Streets, Onto the Field Chantelle’s Hope Story Recovery Through Football Wirral Ways
- From Darkness to Light: Katy’s Story Shared at Wirral Public Health Report Launch
- Not Giving Up: How We’re Helping People Back into Treatment
- Stevens journey to recovery after 28 years of addiction
- Flourish Hub Supports Veteran Facing Housing Crisis
- From Self-Referral to Support Worker: Peter’s Remarkable Recovery with Wirral Ways
- From Detox to Dream Job: Becky’s Inspiring Journey Through Recovery with Wirral Ways
- Breaking the Cycle: How Wirral Ways is Working with Police and Probation to Support Recovery
- Hugh’s Journey to Safe and Specialist Care
- Category: Celebrations
- Five Graduates complete the Wirral Ways Community Rehab Programme
- We’ve Been Re-Accredited with the Investing in Volunteers Award
- Celebrating Connection and Community at the Wirral Ways Inclusion Cup
- European Testing Week: Celebrating Hep C Micro Elimination
- Recovery Fest 2025 – celebrating creativity, connection, and recovery across Wirral
- Wirral Recovery Awards 2025 – The Winners
- Recovery Fest 2025 – Celebrate Recovery With Us 🎶🌟
- Wirral Ways COPD Partnership Wins National Award for Excellence in Respiratory Care
- Celebrating Success: 10 Graduates Complete Discovery Academy Community Rehab Programme
- Claire’s One-Year Recovery Journey: From Rock Bottom to 15,000 Feet
- Wirral Ways becomes UK’s largest drug and alcohol service to achieve Hepatitis C micro-elimination
- Category: Clinical
- Category: Clinical Services
- Category: Cocaine
- Category: Community
- Spring training is here
- Join us for our next Service User Forum
- Introducing the new Training and Development offer from Wirral Ways
- Join Our New Wirral Ways Women’s Netball Sessions
- From Recovery to Resilience: Laura Takes On the Three Peaks Challenge for Wirral Ways
- New Monthly Drop-In at Wirral Change
- Celebrating the Launch of Our HIV & Sexual Health Partnership with Sahir House
- Breaking Barriers: How Our Outreach Team is Transforming Recovery Across Wirral
- Showcasing Our Services: A Visit from Wirral Council
- Category: Community Rehab
- Category: Community Rehab Programme
- Category: Criminal Justice
- Category: Discovery Academy
- Category: Drop ins
- Category: Drug Alerts
- Drug alert: Contaminated heroin on the Wirral
- Drug Alert (UPDATED): Overdoses from synthetic opiates in Sefton
- Drug Alert: Police Intelligence linked to Bad Batches of Heroin / Spice
- ⚠️ DRUG ALERT: Ketamine and Cocaine – Severe Sedation Reported
- DRUG ALERT: Ketamine contaminated with Medetomidine
- Be Vigilant: Synthetic Opioids are on the Streets of the Wirral
- Category: Drug Support
- Category: Drugs
- Category: Education
- Category: Education, Training and Employment (ETE)
- Category: Employment & Training Support
- Category: Events
- Category: External Services
- Category: Family & Friends Support
- Category: Family Support
- Category: Festive Support
- Category: Football
- Category: Fundraising
- Category: Gambling
- Category: Gambling Harms
- Category: Get active
- Category: Graduations
- Category: Groups
- Category: Harm Reduction
- Category: Health Huddle
- Category: Hep C
- Category: HIV
- Category: Homelessness
- Category: Homelessness & Hostels
- Category: Hostels
- Category: Inclusion
- Category: Individual Placement and Support (IPS)
- Category: Ketamine
- Category: LGBTQ+
- Category: Lived Experience
- Category: Mental Health
- Category: Naloxone
- Category: News
- Category: Nightingales Recovery
- Category: Non-Opiates
- Category: NSP (Needle and Syringe Programme)
- Category: Opiates
- Category: Outreach
- Category: Outreach Services
- Category: Over 50s
- Category: Over the Counter Drugs
- Category: Overdose Awareness
- Category: Partnerships
- Category: Prescribed Medication
- Category: Prescription Drugs
- Category: Prescription Medication
- Category: Prescriptions
- Category: Press Release
- Category: Professionals
- Category: Psychosocial Interventions
- Category: Public Health
- Category: Pulse Survey
- Category: Recovery
- Category: Recovery Fest
- Category: Reflections
- Category: Resources
- Category: Sahir
- Category: Service User Forum
- Category: Service User Involvement
- Category: Sexual Health
- Category: Smoking
- Category: Spider Project
- Category: Spiking
- Category: Spotlight
- Category: Staff Stories
- Category: STI
- Category: Stories of hope
- Category: Support
- Category: Teams
- Category: Testing
- Category: Testing Services
- Category: Top Tips
- Category: Training
- Category: Uncategorised
- Category: Vaping
- Category: Veterans
- Category: Visits
- Category: Volunteering
- Category: We Move
- Category: Wellbeing Activities
Courses
- Boundaries & Confidentiality Training (REFRESHER)
- Staff Supporting Volunteers (SSV) Training
- Naloxone and Overdose Awareness
Lessons
- Lesson: What’s Next
- Lesson: What Would You Do?
- Lesson: Case Study, Sam, and a True Story
- Lesson: Case Study, Sarnjit
- Lesson: Social Media, Top Tips and Pre-existing Relationships
- Lesson: To Friend or Not to Friend
- Lesson: Social Media, What’s Not Under Your Control
- Lesson: Lived Experience, A Change in Peer Dynamics
- Lesson: Making a Personal Disclosure
- Lesson: What’s Okay to Say? Difficult Questions
- Lesson: Case Study, Joey & Mel
- Lesson: When Confidentiality CAN Be Breached
- Lesson: What Counts as a Breach, and the Impact
- Lesson: The Confidentiality Form and Why It Matters
- Lesson: Looking After Yourself, The Zone of Fabulousness
- Lesson: Avoiding Being Exploited
- Lesson: Conditioning, the Six Steps
- Lesson: What Is Power Imbalance?
- Lesson: What Happens If You Know Someone?
- Lesson: How to Manage Yourself
- Lesson: Different Relationships to Consider
- Lesson: What’s Okay? Card Sort
- Lesson: Definition and Why Boundaries Matter
- Lesson: Relationships with People We Support
- Lesson: What’s in Our Code of Conduct
- Lesson: Why Have a Code of Conduct?
- Lesson: Welcome and Course Overview
- Module 10: Wrap-up
- Module 9: Putting It Into Practice
- Module 8: Social Media
- Module 7: Difficult Questions, Disclosure and Lived Experience
- Module 6: Confidentiality
- Module 5: Power, Control and Conditioning
- Module 4: Managing Boundaries
- Module 3: What Are Professional Boundaries?
- Module 2: Code of Conduct
- Module 1: Welcome to Boundaries & Confidentiality Training
- SSV Module 8: Wrap up
- SSV Module 7: Putting it into practice
- SSV Module 6: Feeding back concerns
- SSV Module 5: Supporting Development
- SSV Module 4: Supervisions & 121s
- SSV Module 3: Recruiting & Onboarding
- SSV Module 2: Understanding Volunteering
- SSV Module 1: Welcome
- Module 6: After the Overdose
- Module 5: How to Use Nyxoid
- Module 4: How to Use Prenoxad
- Module 2: What is Naloxone?
- Module 3: Responding to an Overdose
- Module 1: What is an Opioid Overdose?
Quizzes
- Module 2 Quiz: Code of Conduct
- Quiz: Module 9 Quiz
- Quiz: Module 8 Quiz
- Quiz: Module 7 Quiz
- Quiz: Module 6 Quiz
- Quiz: Module 5 Quiz
- Quiz: Module 4 Quiz
- Quiz: Module 3 Quiz
- SSV Module 6 Quiz: Feedback and Handling Concerns
- SSV Module 5 Quiz: Supporting and Developing Volunteers
- SSV Module 4 Quiz: Supervision and 121s
- SSV Module 3 Quiz: Recruiting and Onboarding Volunteers
- SSV Module 2 Quiz: Understanding Volunteering at Wirral Ways
- Naloxone and Overdose Awareness — Final Assessment
Question Bank
- True or false: in the "lift home" scenario, offering a lift is described as low risk because it was well intentioned.
- What's a common thread across the "what would you do" scenarios in this module?
- In the "shopping bag" scenario, why would dropping off the bag at the service user's home be a problem?
- What's the key message from the "true story" in Module 9?
- True or false: in the Sam case study, Sam's SSV set a poor example by hugging service users themselves.
- In the Sarnjit case study, what was the underlying issue that led to the situation?
- What's a good habit to build around your own social media privacy?
- True or false: you're expected to delete pre-existing relationships from social media once you become a volunteer.
- What should you do if you notice someone who uses our services on your existing friends list?
- If you list Wirral Ways as your employer on social media, what should you make clear?
- True or false: once you post something online, you retain full control over who sees it, even with strong privacy settings.
- Can you accept a friend request from someone currently using our services?
- What should you keep in mind if you have lived experience and consider sharing it with a service user?
- True or false: volunteers with lived experience may find peer dynamics shift when someone they knew starts accessing services they now volunteer for.
- If someone we support asks about another named person, "Do you know my mate, Joe Bloggs?", what's the right response?
- Why is it important to think about the long-term effects of a personal disclosure?
- True or false: before making a personal disclosure, you should consider whether it's in the best interest of the person you're supporting.
- If someone asks you "Where do you live?", what's a reasonable approach?
- What's one potential impact of a confidentiality breach?
- True or false: even in a genuine safeguarding situation, a volunteer should always check with a staff member before sharing information themselves.
- If you're asked "Do you know my mate, Joe Bloggs?" by someone who uses our services, what's the right approach?
- In the Joey & Mel case study, what was the key mistake made?
- True or false: confidentiality can never be breached under any circumstances.
- What is the definition of a confidentiality breach?
- What's one practical way to avoid being exploited or conditioned?
- True or false: the Zone of Fabulousness content is about pushing through burnout rather than addressing it.
- What's a sign of an unbalanced power dynamic?
- Which step involves flattery, sympathy, and physical touch like a pat on the back?
- True or false: conditioning can only come from people who use our services, never from colleagues.
- What's the first step in the conditioning process?
- If you have lived experience and see someone from your own recovery journey using our services, what should guide your approach?
- True or false: volunteers and staff can never form romantic relationships with each other.
- Which of these is a genuine reason we don't allow volunteers to support people they already know?
- If you recognise someone who uses our services as a past friend or acquaintance, what must you do?
- True or false: if you make a genuine mistake around boundaries or confidentiality, the best thing to do is keep it to yourself to avoid causing a fuss.
- What is pro-social modelling?
- Why is "avoiding or managing dual relationships" listed as a reason boundaries matter?
- True or false: working within your level of competency is one of the reasons boundaries matter.
- Boundaries help us stay focused on what?
- True or false: in the "What's okay?" card sort, every statement has a single agreed correct category.
- Which of these is NOT listed as a reason boundaries matter?
- According to Thibeault's definition, professional boundaries separate therapeutic behaviour from behaviour that could do what?
- Volunteers and staff must not agree to be which of the following for a service user?
- True or false: if a staff member makes a comment about your appearance that makes you uncomfortable, this should be reported.
- Why does having a Code of Conduct matter?
- If a mutual attraction develops between a volunteer and someone who uses our services, what happens?
- True or false: you're allowed to accept a cash gift from someone who uses our services, as long as you record it in the register.
- Which of these is explicitly forbidden under our Code of Conduct?
- Why does addressing a small concern promptly matter?
- True or false: if you can't reach an absent volunteer yourself, you should inform the Volunteer Lead so the Absent Volunteer Protocol can start.
- Fill in the blanks.
- Which of these would likely trigger the Volunteer Resolution Procedure?
- True or false: as the SSV, if a concern about a volunteer is serious enough to need the Resolution Procedure, it's your job to lead the fact find yourself.
- What are the two things that need to hold true at the same time for Radical Candor?
- True or false: a paused volunteer is treated the same as a leaver, and loses access to our systems and support.
- What's the maximum length of time a volunteer can be "paused", other than exceptions for family leave or ill health?
- Who can carry out observed practice sessions with a volunteer?
- True or false: every volunteer role has its own Development Plan and Observed Practice Checklist.
- Which of these is available to support a volunteer's wellbeing?
- True or false: a scheduled 121 is a minimum, and volunteers shouldn't have to wait for it if they need support sooner.
- If something concerning comes up during a 121, who should you share it with?
- Where should 121 preparation, launching and recording now take place?
- Which of these describes an effective 121?
- True or false: group supervision can be used instead of 121s, as long as it happens regularly.
- At minimum, how often must a volunteer's 121 take place?
- In the "Amy" scenario, why was it not okay for a Reception Volunteer to help cover a group work session during a staff shortage?
- During induction, new volunteer will complete their mandatory e-learning using
- True or false: the Volunteer Recruitment Assessment should be completed with the volunteer present, so they can contribute directly.
- What must be completed and signed off before a volunteer can be issued a start date?
- Why can't a volunteer simply move into a different volunteer role without going through the recruitment process again?
- What must be completed before a service can start recruiting for a new volunteer role?
- True or false: our values are "be open, be compassionate, be bold".
- Who is responsible for the day-to-day management and support of volunteers?
- Which of the following is a genuine reason people choose to volunteer with us?
- True or false: anyone with lived experience who wants to volunteer is automatically given the Peer Mentor role.
- What does "lived experience" mean in a Wirral Ways context?
- Which of these is true about our different volunteer roles (e.g. Outreach, Alcohol Support, Group Work)?
- Q15: Where can you get a replacement Naloxone kit from Wirral Ways?
- Q14: Can Naloxone cause harm if opioids are not present?
- Q13: You give one dose of Prenoxad. After 3 minutes the person has not responded. What do you do?
- Q12: Why must you stay with someone after giving Naloxone?
- Q11: How does Nyxoid differ from Prenoxad?
- Q10: What should you do after giving Prenoxad?
- Q9: How many doses does a Prenoxad syringe contain?
- Q8: How much Prenoxad do you give for one dose?
- Q7: When giving Prenoxad, where should you inject?
- Q6: What are the first steps in the STOP framework?
- Q5: Is Naloxone a controlled drug?
- Q4: How does Naloxone work?
- Q3: Which of these is a sign of an opioid overdose?
- Q2: What is respiratory depression?
- Q1: Which of the following makes an opioid overdose more likely?
Projects
Events
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- [Staff only] 5Ps Care Planning Framework Training Programme
- Understanding Alcohol Addiction
- Safer Working Practices
- An Introduction to Harm Reduction
- Substance Misuse and Trauma Informed Practice
- The 5 P's (face to face)
- Understanding Professional Curiosity and Critical Thinking
- Naloxone
- Delivering Quality Supervision/1-1's
- Mental Capacity Act and Deprivation of Liberty Safeguards
- Understanding the Brain and Substance Misuse
- Addiction and Complex Neglect
- The 5 P's (face to face)
- Assessing and Managing Risk
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- 5 Ps Training (Wirral Ways Staff Only)
- Professionals Event: Alcohol Awareness Week
- Harm Reduction Training
- Assessment Training - Wirral Ways Staff & Volunteers Only
- Naloxone Awareness & Training (AM or PM session)
- Addictions Training for Trainers
- Understanding the Brain and Substance Misuse
- Safer Working Practices
- Learning from local and National Reviews
- Understanding Professional Curiosity and Enhancing Critical Thinking Skills
- Understanding Alcohol Addiction
- Understanding Professional Curiosity and Critical Thinking
- Delivering Quality Supervision 1:1 Sessions
- Substance Misuse and Trauma Informed Practice
- Assessing and Managing Risk
- Assessing and Managing Risk
- Introduction to Harm Reduction
- Mental Capacity Act and Deprivation of Liberty Safeguards
- Mental Capacity Act and Deprivation of Liberty Safeguards
- Addiction and Complex Neglect
- Addiction and Complex Neglect
- Assessment Training - Wirral Ways Staff & Volunteers Only
- Trauma Informed Care
- Protection and Safeguarding Adults and Children
- Group and Teamwork
- Alcohol Awareness
- Drug Awareness
- Harm Reduction Training
- Test
- Staff Supporting Volunteer Training
- Staff Supporting Volunteer Training
- Addictions Training for Trainers (Day 2)
- Addictions Training for Trainers (Day 1)
- Understanding the Brain and Substance Misuse
- Understanding Professional Curiosity and Enhancing Critical Thinking Skills
- Substance Misuse and Trauma Informed Practice
- Safer Working Practices
- Naloxone Awareness & Training (AM or PM session)
- Mental Capacity Act and Deprivation of Liberty Safeguards
- Learning from local and National Reviews
- Introduction to Harm Reduction
- Delivering quality supervision/1-1 sessions
- Assessing and Managing Risk
- Addiction and Complex Neglect
- Addiction and Complex Neglect
- Volunteer Boundaries Training
- Volunteer Induction Training
Locations
- TBC
- Birkenhead Market
- Wirral Change
- Mallory (Wirral Council)
- Chrysalis Room - Market Street Hub
- Victoria Central Health Centre
- Brighton Street Hub
- Peak Room - Price Street Hub
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- Leaders Training
- Professionals Training
- Public Training
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- Volunteer Training
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Last Updated on 26 January 2026