Brighton Street

We are based in Wallasey, making us easy to reach by public transport and on foot from local shops and services. Our address is Wirral Ways, 151 Brighton Street, Wallasey, Wirral, Merseyside, CH44 8DY.

There is no dedicated Wirral Ways car park at this site. Parking can be very limited at this site, there is limited free on street parking outside the hub. There is also parking on Clardon Road, but please be mindful of local residents when parking.

If you are attending anappointment and have mobility needs, please speak to us in advance so we can discuss the best access options.

Nearby Bus Stops

The hub is well served by several local bus stops within a short walk:

• Riverview Road – about 1 minute walk

• Shirley Street – about 3 minutes walk

• Brougham Road – about 3–4 minutes walk

• Bell Road, Queens Road, Albemarle Road, Poulton Road – a few minutes’ walk depending on your direction

• Walshingham Road and Littledale Road – slightly further but still nearby

Many local routes operate near these stops, including services connecting Wallasey with Birkenhead, New Brighton, Liverpool and wider parts of the Wirral and Merseyside.

Train Stations Nearby

The closest rail options on the Merseyrail network are:

• New Brighton – popular choice for local journeys, roughly a 20–25 minute walk or a short bus link away

We aim to make our services as accessible as possible. The building is accessible for people with mobility needs. If you have specific access requirements, please contact us ahead of your appointment so we can make any reasonable adjustments. This building has no lift access but does have ground floor 121 and clinical spaces. Unfortunately all of our group rooms in Brighton Street are up stairs which is only accessible by stairs.

For most assessments, medical appointments and structured support, you will need to book in advance.

We do offer a drop in assessment service where you cna turn up to be assessed.

However, some harm reduction services, including Needle and Syringe Programme and naloxone collection, are available during opening hours without a pre-booked appointment. If you are unsure, please call ahead.

Please call us as soon as possible. We will always try to accommodate you, but late arrival may mean we need to rearrange your appointment.

Yes. Your privacy is very important to us. We will explain confidentiality clearly during your first visit.

Yes, you are welcome to bring someone with you to your appointment if that makes you feel more comfortable. This could be a friend, family member, carer or support worker.

We will always check with you first to make sure you are happy for them to be present during your appointment. There may be times, particularly during assessments or medical reviews, where we ask to speak with you alone for part of the session to protect your confidentiality and make sure you have space to talk openly.

If the person attending with you has any access needs, or if you require an interpreter or advocate, please let us know in advance so we can make the right arrangements.

Your comfort and safety are important to us, and we will work with you to make sure you feel supported when you visit.

It is completely normal to feel anxious. When you arrive, you will be welcomed by our reception team. You will then meet a member of our team in a private room to talk through your needs at your pace. There is no judgement, only support.