Market Street

Exterior view of the Wirral Ways building on Market Street, featuring signage for Change Grow Live. A bright, clear sky and a red car parked along the pavement are visible in the background.

Wirral Ways, 84 Market Street, Birkenhead, Wirral, Merseyside, CH41 6HB

Our Market Street Hub is one of our main community bases in the heart of Birkenhead, offering a welcoming, non-judgemental space for anyone affected by drugs or alcohol.

This is a full service hub, meaning you can access the complete Wirral Ways offer under one roof. Whether you are looking for advice, structured treatment, harm reduction or longer-term recovery support, our team is here to support you at every stage.

What you can access at Market Street

  • Initial assessments and care planning
    A confidential space to talk through what is going on and agree the right support plan for you.

  • 1:1 appointments
    Regular one-to-one sessions with a recovery worker to review progress, build coping strategies and work towards your goals.

  • Medical appointments and prescribing clinics
    Including opiate substitute treatment, alcohol relapse prevention medications, clinical reviews and ongoing monitoring.

  • ECGs and physical health checks
    Supporting safer prescribing and monitoring your heart health where clinically indicated.

  • Psychosocial interventions
    Structured support to explore triggers, patterns of use, trauma, mental wellbeing and relapse prevention.

  • Recovery and structured groups
    Educational, therapeutic and peer-led sessions focused on wellbeing, skills development and sustaining recovery.

  • Harm reduction services
    Including Needle and Syringe Programme (NSP), safer use advice and overdose prevention information.

  • Naloxone provision and training
    Free take-home naloxone and guidance on how to use it, helping prevent fatal opioid overdoses.

  • Blood Borne Virus (BBV) testing
    Confidential testing for hepatitis C, hepatitis B and HIV, with clear pathways into treatment where needed.

We know that asking for help can feel difficult. At Market Street, you will be treated with dignity, respect and compassion. Whether you are ready to make changes today or simply want to understand your options, our team is here to help you take the next step.

Exterior view of the Wirral Ways building on Market Street, featuring signage for Change Grow Live. A bright, clear sky and a red car parked along the pavement are visible in the background.
Corridor on the medical floor at Market Street with labelled doors for “Daffodil Room” and “Lavender Room.” There's a large window, with noticeboards and signage about staff and patient information on the wall.
Interior wall at Market Street with a purple directional sign pointing right for "Medical – Doctors and NEX" in pink and left for "Recovery – Meeting friends for a brew" in orange. Doors with coded locks and a baby-changing toilet symbol are visible.
DayHours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Tuesdays from 4pm is a dedicated space for people that present as female. 

Where is the Market Street Hub located?

We are based in Birkenhead town centre, making us easy to reach by public transport and on foot from local shops and services. Our address is Wirral Ways, 84 Market Street, Birkenehad, Wirral, Merseyside, CH41 6HB

Is there parking available?

There is no dedicated Wirral Ways car park at this site. However, there are several nearby public car parks within walking distance, including short stay and long stay options. Paid on street parking is also be available outside, subject to availability. The closest carpark is either Conway Park or Argyle Street.

If you are attending anappointment and have mobility needs, please speak to us in advance so we can discuss the best access options.

Can I get there by public transport?

Yes. The hub is well connected by local bus routes serving Birkenhead town centre. Birkenhead Bus Station is only a short walk away.

The nearest train stations are Hamilton Square and Conway Park, both within walking distance of Market Street.

If you are unsure which route to take, our team can help you plan your journey.

Is the building accessible?

We aim to make our services as accessible as possible. The building is accessible for people with mobility needs. If you have specific access requirements, please contact us ahead of your appointment so we can make any reasonable adjustments. The building is fitted witha lift for access support.

Do I need an appointment?

For most assessments, medical appointments and structured support, you will need to book in advance.

We do offer a drop in assessment service where you cna turn up to be assessed.

However, some harm reduction services, including Needle and Syringe Programme and naloxone collection, are available during opening hours without a pre-booked appointment. If you are unsure, please call ahead.

What if I am running late?

Please call us as soon as possible. We will always try to accommodate you, but late arrival may mean we need to rearrange your appointment.

Is the service confidential?

Yes. Your privacy is very important to us. We will explain confidentiality clearly during your first visit.

Can I bring someone with me?

Yes, you are welcome to bring someone with you to your appointment if that makes you feel more comfortable. This could be a friend, family member, carer or support worker.

We will always check with you first to make sure you are happy for them to be present during your appointment. There may be times, particularly during assessments or medical reviews, where we ask to speak with you alone for part of the session to protect your confidentiality and make sure you have space to talk openly.

If the person attending with you has any access needs, or if you require an interpreter or advocate, please let us know in advance so we can make the right arrangements.

Your comfort and safety are important to us, and we will work with you to make sure you feel supported when you visit.

I feel nervous about attending. What should I expect?

It is completely normal to feel anxious. When you arrive, you will be welcomed by our reception team. You will then meet a member of our team in a private room to talk through your needs at your pace. There is no judgement, only support.

Last Updated on 20 February 2026